Return and Refund Policy

At MerryLux™, your satisfaction matters to us. We want you to feel confident and comfortable with every purchase.

If your order does not meet your expectations, our customer support team is ready to help.

Our 30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

For a voluntary return, the product should meet the following conditions:

• Be unused and in its original condition.

• Include all accessories and components supplied with the product.

• Be returned with its original packaging and tags, where reasonably possible.

• Be accompanied by an order number or other proof of purchase.

These conditions apply to our voluntary return policy. They do not limit your statutory right of withdrawal or your legal rights concerning defective, damaged, or incorrectly described products.

How to Start a Return

To request a return, please email:

princesswear@outlook.com

Include your order number and a brief explanation of your request. No explanation is required when exercising a statutory right of withdrawal.

Our team will review the information and provide instructions, including the correct return address.

Please contact us before shipping an item back. This request does not make your statutory withdrawal rights subject to our approval.

Damaged, Faulty, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please let us know as soon as possible.

We may ask for photographs of the product and packaging to help us investigate the issue.

Depending on the circumstances and applicable consumer law, we will provide a suitable remedy, such as a repair, replacement, price reduction, or refund.

Our voluntary return period does not limit your statutory rights concerning faulty or non-conforming goods.

Exchanges

If you would like to exchange your purchase for another available option, contact our team.

Exchanges depend on current stock availability and the condition of the returned item. Statutory rights remain unaffected.

Refund Procedure

After receiving and inspecting an eligible voluntary return, we aim to process the approved refund within 10 business days.

Refunds are issued through the original payment method.

Your bank or payment provider may require additional time to display the refunded amount.

Where a shorter deadline is required by law, the legal deadline takes precedence.

Return Shipping Costs

For voluntary change-of-mind returns, the customer is generally responsible for return shipping unless otherwise agreed.

When a product is faulty, incorrect, or otherwise covered by mandatory consumer protection rules, we will cover necessary return shipping costs where required by applicable law.

European Union Right of Withdrawal

Customers protected by EU consumer law generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason.

To exercise this right, send a clear withdrawal request to princesswear@outlook.com. You may also use an applicable online withdrawal function where provided on our website.

The returned goods must be sent back within 14 days after you communicate your withdrawal.

We will refund eligible purchase payments, including standard outbound delivery charges, within 14 days of receiving your withdrawal notification. Additional costs for a more expensive delivery option chosen by you are not refundable where permitted by law.

We may withhold reimbursement until we receive the returned goods or evidence that they have been shipped back, whichever occurs first.

Customers may be responsible for the direct cost of return shipping where this has been properly disclosed and is permitted by law.

You may inspect goods as you would in a shop. Where permitted by law, you may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

Legal exceptions to the withdrawal right may apply to certain products.

Nothing in this policy limits mandatory statutory consumer rights.

Contact Our Team

MerryLux™ Customer Support
Kollárova 1577
397 01 Písek
Czech Republic

Phone: +420 705 989 327
Email: princesswear@outlook.com

We appreciate your trust and look forward to helping you.